Privacy Policy
Your privacy is important to us. This policy explains how Shinewave Ltd collects, uses, and protects your personal information when you visit our website or use our services.
Introduction
Welcome to Shinewave Ltd's Privacy Policy. This document describes how we collect, use, disclose, and safeguard your information when you visit our website www.shinewave.company and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
This Privacy Policy applies to our website and related services (collectively, our "Services"). It does not apply to information collected by us offline or through other channels, or by third parties that we do not control.
Information We Collect
Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Request information about our services
- Fill out forms or surveys
- Contact us through email or other means
- Participate in contests or promotions
This information may include:
- Name and contact information (email, phone, address)
- Company information
- Professional title and role
- Username and password
- Payment information (processed through secure third-party payment processors)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers
- Location data (general geographic location)
This information is collected using cookies and similar technologies. For more information about our use of cookies, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including to:
Service Provision
- Provide and maintain our services
- Process transactions and send related information
- Provide customer support and respond to inquiries
- Create and manage your account
Communication
- Send administrative information
- Provide updates on our services
- Respond to your requests and inquiries
- Send newsletters and marketing communications (with your consent)
Improvement and Personalization
- Analyze usage patterns to improve our website and services
- Personalize your experience
- Develop new features and functionality
- Measure the effectiveness of our marketing
Legal and Security
- Protect against fraud and unauthorized use
- Comply with legal obligations
- Enforce our terms of service
- Respond to law enforcement requests
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Service Providers | Assist in providing our services | Limited personal information necessary for the service |
| Business Partners | Joint offerings or integrations | Information necessary for the partnership |
| Legal Authorities | Compliance with legal obligations | Information required by law or legal process |
| Business Transfers | Merger, acquisition, or asset sale | Relevant personal information |
| With Your Consent | Any other purpose with your explicit consent | As specified at the time of consent |
When we share your information with third parties, we require them to protect your personal information in accordance with this Privacy Policy and applicable laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Regular security assessments and penetration testing
- Access controls and authentication measures
- Firewall protection
Organizational Measures
- Employee confidentiality agreements
- Regular privacy training for staff
- Data processing agreements with service providers
- Incident response procedures
- Regular privacy impact assessments
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Important: If you believe your account has been compromised or your personal information has been accessed by unauthorized parties, please contact us immediately at [email protected].
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive your data in a portable format.
Correction
You can request that we correct or update any personal information that is inaccurate or incomplete.
Deletion
You may request that we delete your personal information, subject to certain limitations and legal requirements.
Restriction
You can request that we restrict the processing of your personal information in certain circumstances.
Objection
You have the right to object to our processing of your personal information, particularly for direct marketing purposes.
Consent Withdrawal
If we process your information based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.
Account Management
If you have an account with us, you can manage certain aspects of your information and privacy preferences by:
- Logging into your account settings
- Updating your profile information
- Managing your communication preferences
- Deleting your account if desired
Note: We may require additional information to verify your identity before processing your request. This is to ensure the security of your personal information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us improve our website and provide personalized content.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality and security | Session or up to 1 year |
| Functional Cookies | Remember your preferences and settings | Up to 1 year |
| Analytics Cookies | Help us understand how visitors interact with our website | Up to 2 years |
| Marketing Cookies | Used to deliver relevant advertisements | Up to 2 years |
Managing Cookies
You can control and manage cookies in various ways:
- Browser settings: Most browsers allow you to refuse or delete cookies. The methods for doing so vary from browser to browser, and from version to version.
- Our cookie preferences center: You can use the cookie preferences tool on our website to customize your cookie settings.
- Third-party opt-out: You can opt out of targeted advertising by visiting the Your Online Choices website (for EU users) or the Digital Advertising Alliance website (for US users).
Please note that if you choose to block all cookies, you may not be able to access all or parts of our site or some functionality may be limited.
For more detailed information about the cookies we use, please visit our Cookie Policy.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we implement appropriate safeguards to ensure that your information receives an adequate level of protection.
Transfer Mechanisms
Adequacy Decisions
We may transfer your information to countries that the European Commission has determined provide an adequate level of data protection.
Standard Contractual Clauses
We use standard contractual clauses approved by the European Commission to ensure adequate protection for transfers to countries without an adequacy decision.
Binding Corporate Rules
We have implemented binding corporate rules that have been approved by relevant data protection authorities.
Certification Programs
We participate in certification programs that provide adequate protection for international transfers.
Data Storage Locations
We primarily store and process your information in:
- European Union (EU) and European Economic Area (EEA)
- United Kingdom
- United States (with appropriate safeguards in place)
We regularly review our data storage locations and transfer mechanisms to ensure they provide appropriate protection for your personal information.
Contact Us About Transfers
If you have questions about our international data transfers or the safeguards we have in place, please contact us using the information provided in the "Contact Information" section below.
Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.
Age Verification
Our website is not intended for children under 16 years of age. We take reasonable steps to ensure that we do not collect personal information from children under 16, including:
- Age verification in registration forms
- Parental consent requirements where applicable
- Regular monitoring of our data collection practices
Special Protections
If you believe we have collected information from a child under 16, please contact us immediately. We will take prompt action to investigate and address the issue.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
Notification Methods
- Update the "Last updated" date at the top of this policy
- Provide notice on our website
- Send email notification to registered users (if you have opted in to receive communications)
- Display a prominent notice on our website for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
Version History
| Version | Date | Summary of Changes |
|---|---|---|
| 2.0 | January 15, 2024 | Comprehensive update to align with current regulations and practices |
| 1.5 | June 20, 2023 | Added detailed information about international data transfers |
| 1.0 | January 1, 2023 | Initial Privacy Policy |
If you have any questions about changes to this Privacy Policy, please contact us using the information provided in the "Contact Information" section below.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:
Shinewave Ltd
Address
125 Oxford Street
London W1D 2HX
United Kingdom
Phone
+44 20 7946 0958
Business Hours
Monday - Friday: 9:00 AM - 5:30 PM
Data Protection Officer
For specific privacy-related inquiries, you can also contact our Data Protection Officer:
Privacy Team
Regional Representatives
We have appointed representatives in certain regions to assist with privacy matters:
European Union
EU Representative Office
[email protected]
United Kingdom
UK Representative Office
[email protected]
Submit a Privacy Request
To exercise your privacy rights or submit a specific request, you can also use our online form:
Contact Us About PrivacySupervisory Authority
You also have the right to lodge a complaint with your local data protection supervisory authority if you believe that our processing of your personal information violates applicable law.
UK Information Commissioner's Office (ICO)
Website: ico.org.uk
European Data Protection Board
Website: edpb.europa.eu
Additional Information
For more detailed information about specific aspects of our data practices, please refer to our related policies and documentation:
Cookie Policy
Detailed information about our use of cookies and similar technologies.
Terms of Service
The terms and conditions governing your use of our website and services.
About Shinewave
Learn more about our company, mission, and values.
Contact Us
Get in touch with our team for any questions or concerns.